Return, Refund & Exchange Policy
Return will be reviewed and honoured up to 7 days from the date of order delivered.
Return products must be unused and returned with all original packaging and tags with which they are shipped.
In case an item does not meet your expectations, you can request for its return either via email at firstname.lastname@example.org. New feature on website allows an option on your "Manage orders" panel to generate a return request with option to write reason for return and also upload picture regarding the same.
Return would be acceptable if:
- The item delivered was damaged
- The item delivered is not same as ordered on website
- The item ordered does not fit to size
Refund if prepaid will be done through payment gatway to original bank payment method
IF COD, will be done in you bank acount. You will have to share your bank account details in return request in that case
It can also be done form of "fitframe coupon code" which will be equivalent to the value of the order that has been returned back to us. You can use this voucher at www.fitframe.in in your future purchase at fitframe.in to get equivalent deduction in total amount.
Note: order value should be =>the coupon code value to utilize full value of coupon
Shipping Charges are non refundable.
If Parcel is sent by you
It may be possible that pickup facility is not available at your area pincode. In this case you have to send the parcel back to us. We will refund additional charges borne by you to ship the parcel back to us. Please share courier receipt in this case.
- Use reliable courier service for any return
- Scan and send the courier receipt.
Please ship back the product(s) to our registered office address mentioned below
Fitframe.in, Begin101 Lifestyle
Plot No. 357, Udyog Vihar Phase-IV, Gurgaon, Haryana, 122016
Item should be returned in original packing. We recommend using a reliable courier services to ease track of order. We will not be responsible for any loss or damage to the good(s) during transit. If goods are lost or damaged in transit, it would result to billing or non-refund of the amount equivalent to the loss or damage. The return will be closed within 15 days from the day we receive the item(s) to be returned from the customer.